Through Customers Eyes

We are an undercover customer experience service anonymously identifying problems of possible lost sales due to customer service variability, or lack of competitor advantage.

Working with businesses who need help in understanding what is happening on the frontline of their business and to appreciate what their competitors are doing, we focus on:

1. Assessing service given, identifying selling skill abilities, and evaluating the levels of product
   knowledge.
2. Providing an immediate picture of where things are working well and what needs attention.
3. Giving insight to possible improvement.

Having undercover customers assess your business from your customers’ perspective will keep personnel continuously engaged. This strategy promotes performance and demonstrates areas where training may be required to improve service.

If you are a business looking to give your customers a great experience when they choose to do business with you, maximise the sales potential of every customer, convert more browsers into buyers, have customer retention and loyalty, get repeat business, grow review ratings – all this increasing the bottom line, let us help you.

Doing the same for your competitors will allow you to know what they are up to, their weaknesses, strengths, prices, offers, and services and where you fit on that continuum.

Anne Venaille
Chief Undercover Officer
Through Customers Eyes
Phone: 0423 511 265
Email: anne@throughcustomerseyes.com.au
Website: www.throughcustomerseyes.com.au

Sweet & Unique

Sweet & Unique is a quirky, fun and yum! company based in the beautiful South West of Western Australia. We love gifting and making people smile. Our services give us the opportunity to do this in a number of ways. We can send your personal gifts Australia wide and your corporate gifts (with competitive rates).

There are 4 branches to the Sweet & Unique family:

• Boxed Indulgence www.boxedindulgence.com.au  is a gourmet gift hamper business that sources top quality artisan products from the Margaret River Region. These are then wrapped up in our quality boxes and finished off with ribbon and a gift card.
• Luv A Lolly  www.luvalolly.com.au  specialises in all things lollies! We attend markets in the local area with our novelty lolly stall. Our products include retail party mix, bulk lollies, dessert boxes, chocolate bouquet and promotional products to name a few.
• Floss Girls attends markets and festivals with our Fairy Floss machine spinning up fresh fairy floss, including a Face-painter and Balloon Twister, that is available for hire.
• Random Hampers www.randomhampers.com.au provides for the funny side of life. So when you want to send something a little different. Place your order via our website

Suzie Davidson
Phone: 0415 353 493
Email: suzie@sweetandunique.com.au
Website: www.sweetandunique.com.au

Neilson IT Solutions

We offer efficient and professional IT Service tailored to our client’s needs and objectives. Quick and efficient Customer Service is our priority to help as an ad-hoc service provider or being their one-point comprehensive IT Managed Service provider.

Let us support you to ensure your IT is running smoothly and efficient, allowing you to focus solely on your business. We offer a broad range of Services with either remote or on-site technical support. These Services include but are not limited to IT Consultation, System Planning and Optimisation, Backup and Data Storage Solutions, Cyber Security Solutions, Mail and Data Migrations, Equipment Procurement and Setup and Software Licensing (Office 365, Antivirus programs, Carbonite, Dropbox).

Our team of experienced IT professionals is here to help optimise your IT, prevent downtime, streamline processes and fix any IT issues you may have. Feel ensured the IT backbone of your business operates at peak performance to help your business thrive.

Ben Neilson
Owner and Senior Technician
Phone: 0439 273 659
Email: Ben@neilsonit.com.au
Website: www.neilsonit.com.au

Phoebe Deklerk

Hire Phoebe Deklerk to sing for you. She offers Online Singing Messages, entertainment for Aged Care, Private and Public Celebrations, and is also an experienced and passionate Funeral Singer. A lover of Jazz and trained in Classical Singing, Phoebe is a versatile singer for all occasions. Her online singing messages are a delightful alternative to a gift card or an “I’m sorry I can’t be there bouquet”. A singing message is a personalised message and song chosen together to suit the occasion.

On her path to becoming an opera singer, Phoebe offers services to touch hearts with song, having performed in private and public functions for years. After graduating from her Bachelor of Music from the Melbourne Conservatorium of Music in 2017, Phoebe began producing her own concerts. Her innovative approaches to concert programming brought different, less performed works to audiences. In all of her concerts, Phoebe aims to gently challenge her audiences with surprising and eclectic choices.

Phoebe made her debut in Cabaret at the Melbourne Fringe Festival in 2018 performing a cabaret she conceived and co-wrote on funerals. She went on to host and perform in Cabaret Variety nights. Her first cabaret “Phoebe’s Fond Farewells: Everything you wanted to know about funeral songs but was afraid to ask!” cultivated her interest and passion for personalised funeral songs. This led to her launch of a Funeral Music Planner Questionnaire called “Farewell: Your Greatest Hits” to stimulate considerations of our musical finale that is both non-confronting and fun.

Phoebe Deklerk
Classical Singer & Performer
Contact Number: 0401 351 342
Email: mail@phoebedeklerk.com.au
Website: www.phoebedeklerk.com.au

Quest Legal

Quest Legal is a commercial and intellectual property firm located in Perth and Sydney.

At Quest, their goal is to see their clients grow to their full potential which is why their slogan is “Grow With You”.

They operate differently to most firms. Quest Legal provides fixed priced quotes and don’t charge for initial consultations or client phone calls.

Juan Perez
Principal of Quest Legal
Contact Number: 0402 312 923
Email: juan.perez@questlegal.com.au
Website: www.questlegal.com.au

PB Advisory Services Pty ltd

The aim of our bookkeeping services is to take the stress out of finances and book work; allowing business owners to focus solely on nurturing their business and achieving their goals by providing an easy, affordable bookkeeping solution.

It does not matter what accounting system you use as we can help you with the setup and training in the use of Quickbooks Online, Xero and MYOB. We can help with a whole range of bookkeeping services. Let us know how we can assist you with your bookkeeping.

If you need a bookkeeper or would benefit from our bookkeeping services, please do not hesitate to get in touch with us for a free initial Health Check. We will sit down and discuss your business to provide bookkeeping package that will cater to your unique business needs.
Get exactly what you need for a monthly fixed price with no surprises.

Phillip Bruni
Contact Number: 0402 312 923
Email: phil@pbadvisoryservices.com.au
Website: www.pbadvisoryservices.com.au

Kate Keiley Designs

Kate Keiley is a web and graphic designer specialising in original, unique imagery. With a Degree in Digital Design and TAFE Certificates (Diploma & Cert VI), Kate has worked with large tech companies to small business. With an emphasis on engaging, effective design solutions Kate’s expertise extends across the spectrum: Logo design, App design, Branding, Website design, Development, Marketing and Collateral & Digital Campaign Design. She is highly skilled across WordPress, Shopify, UI/UX Design, HTML/CSS and her signature skill is hand-drawn artwork.

Kate Keiley
Contact Number: 0420 581 338
Email: info@katekeileydesigns.com
Website: www.katekeileydesigns.com

Darren Wedge

Oska Wellness, Inc. is committed to developing health and wellness technology-driven products that safely speed up recovery and deliver better outcomes enabling individuals to return to living a more active, pain-free lifestyle. We believe that people suffering from pain deserve relief without the side effects of medication”

Our Pain Management and Recovery device, the Oska Pulse was designed in Australia and is manufactured in the USA in an FDA approved facility.

Oska Pulse uses Pulsed Electromagnetic Field Therapy, which has been used medically around the World for the past 65 years, with no side effects. Usually, PEMF machines are large, non-portable devices that require the person using them to either visit their doctor or be stationary. We have been successful in developing (in Western Australia) a PEMF device that is totally portable (approx. size of a mobile phone), non-invasive and does not require ongoing purchases or costs.

PEMF and Oska Pulse has been proven to:
• Improve Blood Flow
• Improve Range of Motion
• Reduce Inflammation
• Reduce Pain

The Oska Pulse is portable, pain-free and drug-free, operates on an 11-inch radius and does not need to be in contact with your skin or even attached to your body.

2018 Oska Pulse Recognized as “Best New Technology Solution—Pain Management”

2017 Oska Pulse Recognized as “Best New Technology Solution—Pain Management”

Darren Wedge
Director, International Operations & Co-Founder
Phone: +61 414 230 022
Email: darren@oskawellness.com
Websites: www.oskawellness.com; www.oskawellness.com.au

Aviso WA

Aviso WA is a General Insurance Broker offering a broad range of insurance products to support our corporate, commercial, rural and retail clients. These products can include (but are not limited to):
– Home and Contents Insurance
– Business Insurance Packages
– Property Owners Insurance
– Commercial & Private Motor Vehicle Insurance
– Public Liability Insurance
– Professional Indemnity Insurance
– Workers Compensation Insurance
– Management Liability Insurance
– Cyber Insurance
– Marine Hull Insurance
– Marine Cargo Insurance
– Carriers Insurance
– Contractors Plant and Machinery Insurance
– Contract Works Insurance
– Builders Warranty/Home Indemnity Insurance
– Farm Insurance
– Crop Insurance
– And many more…

We have three offices in Western Australia with a team of over 30 talented people. While working with Aviso WA, you can expect expert advice on any matter relating to insurance, be it policy selection, risk identification and minimisation, as well as claims administration.

Our knowledge of the insurance market and strong business focus means we’re committed to negotiating the best solution for you. We are committed to being your advocate and insurance broker, and understanding your insurance needs, so simplify your business insurance by partnering with someone you can.

Josh Evans
Aviso WA
Contact Number: 08 6274 0505
Email: joshe@avisowa.com.au
Website: www.avisowa.com.au

Always Accountable

Is your business in need of accounting and bookkeeping support. Look no further!
Always Accountable offers Accounting, Bookkeeping, BAS, Payroll, Cloud integration and Catch Up Booking support, to small and medium-sized businesses.

We pride ourselves on our integrity and making sure even the smallest business feels important. No job is too small or too big. We’re passionate about ensuring that not only are your books up to date, accurate and compliant, but that you, as the owner, understand, learn and feel comfortable with what the numbers mean and how to use them to operate a cashflow and run a profitable business. It is not simply about processing data but what the data is telling you.

Michelle is a Certified Practicing Accountant and BAS Agent with 25 years in the Corporate Sector including, engineering, manufacturing, health care and IT. The corporate industry has given her invaluable knowledge and experience and sharing that with the smaller and medium end of the business spectrum has been such an amazing and powerful experience. The relief and excitement she has received from her clients when their books are setup properly, sorted from the array of errors and championing them with training and education has inspired her immensely.

Michelle takes her obligations and responsibilities seriously. As the name suggests you can always ensure Michelle is “accountable” for what she does!

Michelle Brouwer
Always Accountable
Contact Number: 0421 329 277
Email: michelle@alwaysaccountable.com.au
Website: www.alwaysaccountable.com.au

District32

District32 is a proud WA-owned network of Perth business owners and experts who seek to form meaningful relationships with other business leaders, as well as foster connections with leading education, training and business resources. We can help you build a quality network, improve your soft skills, and connect you with the people and services you need to propel your business’s success.

Dean is the Director of Sales in District32.  Excelling in the corporate world of financial services, waste management and telecommunications.  Dean was previously responsible for building successful sales teams and has personally achieved $2 billion in sales.  He has utilised this experience to help businesses grow their turnover, and his expertise in developing sales strategies has yielded outstanding results for clients.

Dean Keating
Sales Director, District32 – The Power of Connection
Phone: 1300 55 22 93
Website: www.district32.com.au

Smarter Websites

We build websites to help professionals and business owners get better online results, more website traffic, more new clients. We help businesses stage and scale their business growth.

Every business is different – we all have different marketing needs and different budgets.

That’s why Smarter Websites is a ‘Modular’ system. By breaking the whole ‘website’ and ‘getting online’ process into modules we’re able to match every business needs with their budget and goals.

This way, we can help meet the needs of every business!

From better website design, and better user experience, to Google business tools, lead generation, social media to SEO (search engine optimisation), content and copy, online compliance, and to help get more online reviews.

Your new smarter website will be the last website you will need to build, simply because the website can morph as your business evolves. We also have an ‘upgrade’ system, when you upgrade between website levels, you only ever have to pay the difference, so you know your initial investment is always secure.

No website templates here… every website build is a full custom branded website. Our websites are simple to edit & a cinch to future update!

It’s important we get more leads through our online efforts, but more importantly, better quality leads, and better online positioning. More engagement and clarity for our client’s clients, meaning better results.

We see the potential in people’s businesses and our passion is helping them to fulfil that potential through a staged and scaled approach, depending on budget and speed of need.

We also support business owners ongoing, with website hosting, managed support and site management, website software updates, plugin updates, website backups, and security.

Peter Butler
Managing Director, Smarter Websites
Phone: (08) 9439 2820
Website: www.smarterwebsites.com.au

Domenica Vecchio

Domenica is a Registered Psychologist. She has a unique edge in her field providing quality, integrative and holistic services to her Clients. She has been a practicing Psychologist for 13 years and has worked in a wide variety of settings with a warm and empathic approach. She works with a number of different presentations such as Anxiety, Depression, Trauma, Grief and Loss, Interpersonal and Relationship issues. Domenica utilises a wide array of interventions such as Cognitive Behavioural Therapy, Emotion Focused Therapy, Eye Movement Desensitisation and Reprocessing (EMDR), Existential Therapy, Interpersonal Therapy, Breathing Coaching, Psychosomatic Issues, Solution Focussed Approach, Mindfulness and Meditation Techniques.

• She offers bulk-billing sessions to all Business Coaching Success clients.

• Visit your doctor and get a Mental Health Care Plan to see her specifically. Give your doctor the following details: Domenica Vecchio, Integravida, 6/872 Beaufort St, Inglewood

• You will get 10 sessions per year for free. After this, if you require more sessions you will pay a private rate of $150

Domenica Vecchio
Phone: 0402 835 367
Email: integravidaperth@gmail.com

Bureauserv Global Inc.

One-stop outsourcing partner for all SMEs.

Business owners in Australia have improved the way they run their business by outsourcing to Bureauserv.

As a one-stop outsourcing partner for small and medium-sized businesses, Bureauserv offers outsourcing solutions in the areas of Accounting, Bookkeeping and Payroll, Digital Marketing, Virtual Assistance, and Customer Service and Sales. Bureauserv provides customisable and scalable services that cater to individual clients’ needs. Whether clients are ready to commit to a long-term business partnership or just want to test the waters first, we can tailor our services to satisfy the demands of your business.

Most importantly, Bureauserv aims to be a valuable part of your organisation and a reliable extension of your team.

 
Steve Ashbee
Managing Director, Bureauserv Global Inc.
Website: www.bureauserv.com.au
Email: contact@bureauserv.com
Office: 08 6500 9777
Mobile: 0403 464 445

Tony Hampton at PeopleTray

PeopleTray is an Australian CRM system that helps small and medium size businesses maximise their performance through better sales, team and contractor management.

PeopleTray helps ensure sales performance is optimised by ensuring leads and opportunities are managed from inception to close. It keeps everything organised, and helps the team collaborate to meet its sales and revenue goals.

Our team are experienced business development professionals. Book an introductory session to review your strategy and determine how to implement systems that will help your business thrive.

Outback Initiatives

Australia’s #1 Experiential Leadership Programs

Outback Initiatives is an international human resources consultancy based in Perth, Western Australia. We have been successfully delivering high impact team building and leadership development programs to clients from all over the world for over 20 years. We provide change management consulting, custom corporate and government training, and personal development programs designed for executives, women, youth, and rural communities. Through our unique, outdoor-based experiences, Outback Initiatives helps people improve productivity, focus, and communication, achieving remarkable gains in a relatively short period of time at reduced risk and costs. We are an award-winning small business with over 35 experienced facilitators and staff and a proven track record for immediate and sustainable results. Over 10,000 leaders have benefited from our group experiential learning programs.

STRATEGIC OUTCOMES
We believe in giving you and your organisation the means with which to achieve optimal performance through human capital investment.
– Leadership Capacity Building
– Team Building
– Change Management (Mergers & Acquisitions, Succession Planning, Redundancies)
– Workplace Diversity & Cultural Immersion
– Community & Stakeholder Engagement
– Personal Development

COMPREHENSIVE SERVICE
We tailor our consulting and training to meet your specific needs and objectives.
– Organisational Gap Analysis
– Experiential Learning Programs
– Behavioural Profile Assessments
– Facilitated Workshops & Exercises
– Coaching & Mentoring