4WD Partshop is a family owned and operated business of Brian & Sonia Grosvenor that has been operating for 30 years, with 8 staff, 4 who are direct family members. They supply 4WD spare parts both over the counter and online, along with a workshop that caters for all mechanical work.

The challenges they faced / what they wanted and hoped to gain from the coaching.  

Finding Staff, Finance issues, Business Goals, Direction, Personal relationships, Business processes, Work Culture

The results achieved with Coaching from Mary Argese

We have been working with Mary for 7 years, helping in many ways.

• Staffing problems – finding the right people to work within the business culture
• The best methods for working with different staff personalities.
• Working as a personal coach to develop family ties and have personal goals.
• Developing Brian’s leadership to be a strong Business Owner with staff (creating self-awareness to not be their parent. Brian can care buts it’s not up to him to fix their personal problems).
• Making sure we plug up all the small leaking holes in their cashflow, as it is impossible to grow wealth with small leaks draining business.
• Implemented regular fortnightly staff meetings, so everyone knows what is going on within the business, giving staff the opportunity to make suggestions and give feedback.
• Sourcing correct people/businesses outside their business to get the job done.
• Setting up our Vison, Mission, Values statements for Clients and Staff to see.
• Using a Solution Focus Approach (instead of focusing on problems) to get solutions/actions.
• Understanding “Change” and manage how it affects them and their Staff. Using this also in personal.

Coaching strategies I used

• Setting personal goals
• Setting Business goals – initially on 5 Business Pillars of Systems, Product, People, Finances and Marketing. Started fortnightly then monthly, then sessions spread further apart – now every 6 weeks.
• Providing Employee Enhancement Program (EEP) to Staff to move through personal issues.
• Referred to specialty businesses for support (e.g. Bookkeeping, Insurance, Cashflow Business Coach)
• Giving knowledge and awareness, then developing skills e.g. Change Management
• Providing range of psychological models, coaching models, reference materials.
• Healthy work-life balance using Wheel of Life, and Maslow’s Hierarchy of Needs and personal life coaching as and when required.
• Looked at Performance Reviews and Interview Questions to pick best staff.
• Organisation Chart updates with changes.
• Created Vision, Mission and Values Statements to attract best Staff, and Clients and effect Culture.

See Testimonials from Brian & Sonia via Business Testimonial – Coaching Business Success